“This good rating shows that
our personalised approach,
for example by making more
frequent phone calls to tenants,
is appreciated..”
Jelle Kanselaar,
Manager of Customer Relations
at Mosaic World
Consolidated income state-
ment
(In thousands of EUR)
2021
2020
2019
Revenue
42.215
42.377
36.643
Operating result
7.870
13.348
8.266
Consolidated balance sheet
(In thousands of EUR)
2021
2020
2019
Equity
158.924
127.985
120.695
Fair value of the investment property
363.119
305.424
301.499
Key Figures
Other
Number of housing units realized
9.500
Number of housing units under construction
390
Number of housing units in development
1300
Average occupancy rate
99,40%
Number of residents
7.919
% Students
58%
% Young people
29%
% International personnel
9%
% Refugees & status holders
3%
% Economically homeless
1%
Number of project locations
342
Number of contracts processed
4.200
Number of key transfers
1.500
Number of Customer Portal accounts
3.750
Average daily calls to Costumer Contact Center
250
Average daily mails to Customer Contact Center
125
Mosaic World corporate update January 2024
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