An ISO certification shows current and future
customers that we operate in a reliable, transparent
and consistent way, in all the countries where
we operate. As we are continuously working on
improvement of processes within Mosaic World,
an ISO 9001 certification fits in perfectly with our
objective of continuously improving our processes
to take customer satisfaction to an ever-higher
level.
In the last months, we not only successfully
certified
Monoma
and
Plaza
Resident
Services in the Netherlands for the 17th
year
in
a
row,
but
also
achieved
ISO
accreditation for the first time for Monoma
operations in Finland, Germany and Denmark.
By the end of 2024 we aim to achieve certification
for Watchtower Security Solutions as well.
By implementing the ISO structure in these
countries we have laid the foundations for a
European consistency of our business processes,
allowing all countries to grow on past successes
and
consequently
offer
our
customers
a
higher level of service and support. Moreover,
by introducing risk-driven auditing, we have
significantly improved our risk score and have
a clearer picture of where our opportunities lie.
At Mosaic World, we always raise the bar for
ourselves and aim to continuously improve our
organisation, way of working and service for our
customers.
In control
ISO accreditation for consistent processes
Mosaic World corporate update January 2024
| 11
Mosaic World corporate update January 2024
| 10