Mosaic World Corporate Update - ENG

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An ISO certification shows current and future

customers that we operate in a reliable, transparent

and consistent way, in all the countries where

we operate. As we are continuously working on

improvement of processes within Mosaic World,

an ISO 9001 certification fits in perfectly with our

objective of continuously improving our processes

to take customer satisfaction to an ever-higher

level.

In the last months, we not only successfully

certified

Monoma

and

Plaza

Resident

Services in the Netherlands for the 17th

year

in

a

row,

but

also

achieved

ISO

accreditation for the first time for Monoma

operations in Finland, Germany and Denmark.

By the end of 2024 we aim to achieve certification

for Watchtower Security Solutions as well.

By implementing the ISO structure in these

countries we have laid the foundations for a

European consistency of our business processes,

allowing all countries to grow on past successes

and

consequently

offer

our

customers

a

higher level of service and support. Moreover,

by introducing risk-driven auditing, we have

significantly improved our risk score and have

a clearer picture of where our opportunities lie.

At Mosaic World, we always raise the bar for

ourselves and aim to continuously improve our

organisation, way of working and service for our

customers.

In control

ISO accreditation for consistent processes

Mosaic World corporate update January 2024

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Mosaic World corporate update January 2024

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