How we
Manage
Drivers
Market dynamics
Stakeholder
involvement
Digitalisation
Technological and
societal develop-
ments
Customer needs
Assurance
Trustworthiness
Service
expectations
Personalised
solutions
Corporate social
responsibility
Seamlessly connected
with all stakeholders
Environmental, Social
and Governance
Future proof business
models
Reliable
living
• Identify the right product &
market opportunities
• Flawless operations
• Effective systems and
control
• Professionalise workforce
• Consistent customer
experience
Connected
living
• Demonstrate added service
value
• Thought leadership
• Stakeholder management
• Learning organisation
Sustainable
living
• Develop customer centric
concepts
• Impactful partnerships
• Innovative solutions
• Safeguard future business
continuity
Operational
excellence
Powered by market dynamics and customer needs
we select and prioritise our strategic projects and
plot them in a strategic portfolio framework. It
provides focus and enables us to finish projects that
meet with our ambitions.
Mosaic World corporate update January 2024
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