A sustainable fleet
Property managers, caretakers, technicians
and sales; a considerable number of our
employees drive quite a few kilometres every
year to visit complexes, (potential) clients
or Watchtower installations. To make these
kilometres as sustainable as possible, wwe are
making our vehicle fleet more environmentally
responsible. In principle, new cars will be
electric, thus reducing our impact on harmful
emissions.
Transformation municipal office
amsterdam zuidoost
We give an outdated vacant municipal office
a second life by completely transforming it
into permanent housing. By building two extra
floors of housing on top, we optimise the use of
the limited space in the city. With the De Flier
project in Amsterdam Zuidoost, we show what
is possible with sustainable development.
Some completed
projects
Sustainable living
A personal customer portal for every
resident
Instant insight into (outstanding) invoices, all
contracts to hand, submitting repair requests
online and all relevant information relating to
your complex in one place. In the My Monoma
and My Plaza customer portals, every Monoma
and Plaza customer has 24/7 access to their
own environment with all information about
their living or working space.
The customer portal can be accessed both
online and via a mobile app. In the app,
in addition to the information about the
complex, residents also have the opportunity
to connect with other residents by using an
online noticeboard. Meeting up to play sports
together, cook together, or just watch a movie
together has never been easier.
With these customer portals, we meet the need
for a one-stop shop for all Monoma and Plaza
customers, centralize and share information
with our customers through a clear channel,
and take the next step in an optimal customer
experience.
Connected living
Reliable living
How we
Manage
Drivers
Market dynamics
Stakeholder
involvement
Digitalisation
Technological and
societal develop-
ments
Customer needs
Assurance
Trustworthiness
Service
expectations
Personalised
solutions
Corporate social
responsibility
Seamlessly connected
with all stakeholders
Environmental, Social
and Governance
Future proof business
models
Reliable
living
• Identify the right product &
market opportunities
• Flawless operations
• Effective systems and
control
• Professionalise workforce
• Consistent customer
experience
Connected
living
• Demonstrate added service
value
• Thought leadership
• Stakeholder management
• Learning organisation
Sustainable
living
• Develop customer centric
concepts
• Impactful partnerships
• Innovative solutions
• Safeguard future business
continuity
Operational
excellence
Powered by market dynamics and customer needs
we select and prioritise our strategic projects and
plot them in a strategic portfolio framework. It
provides focus and enables us to finish projects that
meet with our ambitions.
Operational Excellence
For us, being reliable and predictable means
that our services to residents, property
owners and partners are consistently of good
quality and in line with agreements, laws and
regulations, and expectations.
To live up to this reliability, we strive for
operational excellence. We achieve this by
describing, streamlining and continuously
improving our processes. We test, both
internally and externally, our processes and
their correct application by means of the NEN-
ISO 9001 standard and certification.
Where possible, we tackle this on a European
scale, so that the expertise present in all
countries is used to the maximum. Colleagues
are encouraged to actively contribute to
identifying improvement opportunities and
implementing innovative solutions.
Mosaic World corporate update January 2024
| 8
Mosaic World corporate update January 2024
| 9